Our CX Services

CX Performance Accelerator: KPI & SLA Optimization

Are missed KPIs and SLAs hindering your customer satisfaction and operational efficiency? This focused project dives deep into the root causes of underperformance, uncovering bottlenecks and inefficiencies across your customer journey. We provide a comprehensive assessment, identify critical improvement areas, and deliver a strategic roadmap with actionable solutions to boost your key performance indicators and service level agreements. Achieve a more responsive, effective, and customer-centric operation with our expert guidance.

  • Who it's for: Companies struggling with consistent KPI/SLA misses, high customer effort, or operational inefficiencies in their CX department.

  • What you get:

    • In-depth analysis of current CX performance data.

    • Identification of root causes for KPI/SLA shortfalls.

    • Strategic recommendations and an implementation roadmap.

    • Actionable solutions to improve metrics like FCR, AHT, CSAT, NPS, and more.

  • Duration: 2-Month Focused Project

Flexible CX Support: Hourly Consulting

Need expert CX guidance on demand? Our hourly consulting option provides you with flexible access to our specialized knowledge and support for various projects or urgent needs. Whether it's a quick strategic brainstorm, a deep dive into a specific customer issue, or assistance with a short-term initiative, simply purchase hours in advance and leverage our expertise as needed. It’s the perfect solution for targeted support without a long-term commitment.

  • Who it's for: Businesses needing agile support for specific CX challenges, project overflow, or expert advice without a fixed project scope.

  • What you get:

    • On-demand access to a dedicated CX expert.

    • Support for a wide range of CX-related tasks or projects.

    • Flexibility to use hours as your needs evolve.

  • Requirement: Purchase Hours in Advance

Strategic CX Leadership: Fractional CX Engagement

Ready for sustained, high-impact CX transformation? Our Fractional CX Engagement provides your customer experience department with dedicated, project-based leadership and support across multiple facets. We act as an extension of your team, driving strategic initiatives, optimizing processes, mentoring staff, and ensuring results are meticulously tracked. From developing new customer journeys to implementing new technologies, we provide the consistent, expert guidance needed to elevate your entire CX ecosystem and drive long-term success.

  • Who it's for: Organizations seeking ongoing, strategic leadership and hands-on support for their entire CX department, or those launching significant CX transformation initiatives.

  • What you get:

    • Dedicated CX leadership and strategic oversight.

    • Flexibility across diverse CX projects (strategy, operations, technology, training).

    • Regular performance tracking and reporting.

    • Consistent support to achieve sustained CX excellence.

  • Duration: Project-Based, 3-6 Month Minimum Engagement